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THE NOVELLO WOOL SHOP The Novello Collection HO Streete Court Rooks Nest Park Godstone Surrey RH9 8BY Sign up to our newsletter to keep up to date with all our latest offers, features and products. SUBSCRIBE TO OUR NEWSLETTER
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Orders will be despatched on Tuesdays and Fridays* 

At The Novello Collection we understand how important it is for you to receive your goods on time. Our company ensures orders will be dispatched as soon as possible on receipt of order, usually within 1 working day.

We charge a standard fee of £3.00 for delivery to the UK (2nd Class) which on average will take 3-5 working day, (£4.00 for 1st Class) and free delivery for all orders over £40!!

The Novello Wool Shop is committed to providing the highest quality of products and service and offers no quibble refund.

Provided you notify us within seven working days of the receipt of goods, we will happily pay costs of delivery for the return of the damaged item, and will send a replacement at no cost to you. Please return the damaged item and a written description of the damage in order to receive free returns.

Should you decide you're not completely happy with an item which is not faulty, just return it to us in the same condition you received it in with a reason for return for an exchange or refund. For UK customers ordering any full priced items, return postage is free. Customers ordering from outside of the UK, or for UK orders containing discounted items, you will need to pay return postage. It is the customer's responsibility to package the return product(s) satisfactorily to prevent damage.

Please note, should your parcel not arrive on time- let us know via phone or email. A parcel is considered delayed once 3 working days have passed, and isn't considered lost for an additional 15 days and therefore we are unable to track your parcel unless you choose to send via Tracked delivery.

*see our blogs for why

Any goods returned should be in a saleable condition and smoke free. Send all return goods to:
The Novello Collection
Streete Court
Rooks Nest Park

Please contact us prior to returning your goods;

Head Office open Tuesdays and Friday afternoons

Orders will be despatched on Tuesdays and Fridays due to a change of opening hours. See our blogs...

Tuesdays: 9:00 am to 4:30 pm  I have to leave at this time to get to the post office!! Sorry.
and Friday afternoons (Call me if you need a specific time as it changes)

Head Office open Monday to Friday,9:00 am to 5:00 pm (Please note; we will leave slightly earlier to ensure we get to the Post Office on time)